Frequently Asked Questions

How much will I pay for shipping?
Shipping costs depend on the country indicated in the shipping address. In some countries you can choose to pay on delivery. If you opt for cash on delivery, a small fee will be charged in addition.

When will I receive my package?
The package will reach you in 1–3 days. Of course, you will receive a notice about the exact day of delivery to your email.

What payment methods are available?
You may pay via cash on delivery and various prepayment methods, including credit cards and PayPal. Note that some methods are not available in all markets.

Can I return or exchange the product?
In case you do not like the product or the size does not fit, you may return or exchange it within 14 days from collection. Items that are in perfect condition and have been returned within 14 days will be elgible for a refund or exchange. Please send the product in its orginal packaging. Add a note with your full name, address, phone number and bank account to the package and send it to DFVU d.o.o., Liparjeva cesta 6A, 1234 Mengeš, Slovenia; if you want to exchange the product for another or a different size, please note it on a piece of paper within the parcel. In the case of exchanges and returns where the product is without fault you will be responsible for shipping costs. Applicable products have a 2-year warranty. In case your product has broken down or does not function properly you may be eligble for a warranty claim and subsequent refund or exchange.

When will I receive my refund?
Refunds are generally processed in 14 days.If you have not received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact our support email.

Does the product match the picture exactly?
Images shown are for illustrative purposes only and may differ from the actual product.

Do watches come with batteries?
Yes, all watches come equipped with fully functioning batteries. Other products, like toys, do not come with batteries.

Address for returns, claims and exchanges:
DFVU d.o.o.
Liparjeva 6a
1234 Mengeš